Terms & Conditions of Hire
These Terms and Conditions constitute a legally binding agreement between the customer (“You” / “Your”) and Anytime Chauffeurs (“We” / “Us” / “Our”). By confirming a booking—whether verbally, in writing, or electronically—you agree to be bound by the following terms.
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1. Definitions
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Agreement: These Terms and Conditions, together with any booking confirmation issued by us.
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Booking: A reservation for our services that has been accepted and confirmed by us.
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Cancellation: The termination of services by the customer after a booking has been confirmed.
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Hire Period: The agreed duration of hire as stated in the booking confirmation or subsequently amended by mutual agreement.
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Passenger: Any individual travelling in a vehicle under a booking, whether or not they are the lead passenger.
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Price: The cost of services as stated in the relevant booking confirmation.
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Services: Chauffeur-driven vehicle services provided by Anytime Chauffeurs.
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Unacceptable Behaviour: Includes (but is not limited to): refusal to wear a seatbelt; leaning or standing out of windows or sunroofs; overcrowding the vehicle; smoking or consuming illegal substances; excessive intoxication; abusive, threatening, or violent behaviour.
Vehicle: The vehicle allocated to your booking or a suitable replacement.
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We / Us / Our: Anytime Chauffeurs. You / Your: The individual or organisation making the booking. Note: The singular includes the plural and vice versa. Terms relating to any gender apply equally to all genders. In the event of conflict, the booking confirmation shall prevail.
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2. Bookings and Amendments
2.1 All bookings are subject to availability and are only confirmed once we have a booking fee to be accepted by us.
2.2 The Price covers only the pick-up, drop-off, and waiting times specified in the booking confirmation.
2.3 Amendments are subject to availability and may incur additional charges.
2.4 Additional mileage, extra waiting time, route changes, or delays caused by the customer will be charged accordingly.
2.5 Amendments that compromise our ability to fulfil other bookings may be declined.
2.6 Online bookings must be made at least 12 hours in advance. For urgent bookings, please contact us directly on +44 (0)203 004 3179.
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3. Performance of Services
3.1 We will always endeavour to provide a punctual and seamless service. However, we accept no liability for delays arising from circumstances beyond our control, including but not limited to severe weather, road closures or traffic congestion, accidents, tyre punctures, or mechanical failure.
3.2 Where possible, we will take reasonable steps to minimise disruption, including providing a replacement vehicle.
3.3 We are not liable for direct or indirect losses arising from delays, including missed flights, appointments, or events.
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4. Vehicles
4.1 We will supply the vehicle agreed at the time of booking whenever possible.
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4.2 Should the allocated vehicle become unavailable, we will provide a comparable or upgraded vehicle.
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4.3 In the event of a breakdown where no replacement is available, a full refund of the hire fee will be issued.
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5. Luggage
5.1 Passengers remain responsible for their luggage at all times.
5.2 We accept no liability for loss of, or damage to, personal belongings.
5.3 You are responsible for ensuring the booked vehicle is suitable for your luggage requirements.
5.4 Drivers may refuse excess or oversized luggage at their discretion.
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6. Passenger Conduct
6.1 The lead passenger is responsible for the behaviour of all passengers in their group.
6.2 Passengers must not engage in behaviour that compromises safety, lean or stand out of windows or sunroofs, smoke or use illegal substances, or behave abusively, threateningly, or violently.
6.3 Misconduct may result in immediate termination of the hire without refund.
6.4 The customer will be liable for damage to the vehicle (inside or outside), specialist cleaning costs, and any legal claims or expenses arising from misconduct.
6.5 All vehicles are strictly non-smoking.
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5.6 Passengers are expected to behave in a respectful and responsible manner while travelling in any vehicle operated by the Company. The Company reserves the right to refuse or terminate a journey if a passenger’s behaviour is deemed unsafe, abusive, disruptive, or likely to cause damage to the vehicle.
Passengers are strictly prohibited from consuming food inside the vehicle under any circumstances.
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6.7 Any damage to the vehicle, including but not limited to stains, spillages, excessive dirt, odours, smoking, vomiting, or other soiling caused by passengers, will result in additional charges. A minimum valeting and loss-of-use charge of £250 will apply where professional cleaning is required.
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6.8 Where damage or soiling is significant, or where the vehicle must be taken out of service for an extended period, the Company reserves the right to charge additional costs for specialist cleaning, repair, or loss of earnings, which may exceed the minimum £250 charge.
All such charges will be charged to the booking customer’s payment method on file or invoiced accordingly.
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7. Child Safety
7.1 You must inform us at the time of booking if child seats are required.
7.2 Children under 4’6” (137 cm) must travel in an appropriate child restraint.
7.3 It is your legal responsibility to ensure that all children are correctly seated and secured.
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8. Animals in Vehicles
8.1 Guide dogs and registered assistance animals are welcome with prior notice.
8.2 Other animals may be carried at our discretion and must be declared at the time of booking.
8.3 We reserve the right to refuse undeclared animals.
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9. Pricing and Charges and Booking Fee
9.1 A non-refundable booking fee of £100 is required to secure your reservation. This booking fee will be deducted from the final agreed balance for the journey..
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Payment of the booking fee confirms your booking and reserves the vehicle exclusively for your specified date and time. Once confirmed, the vehicle will be removed from availability and cannot be booked by any other client for that period.
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The booking fee is strictly non-refundable. Upon confirmation, we will decline any other booking requests that conflict with your reserved date and time, and we will begin making the necessary operational arrangements for your journey.
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These preparations include, but are not limited to, driver scheduling, vehicle preparation, journey planning, and confirmation of timings to ensure the service operates smoothly on the day.
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9.2 Prices are as stated in the booking confirmation.
9.3 Fixed prices exclude VAT (where applicable), tolls, Congestion Charges, parking fees, and incidental expenses. Additional charges may apply for passenger delays; traffic-related or unforeseen delays; missed connections due to incorrect information supplied by the customer; excess waiting time beyond the grace period; and wasted or aborted journeys (charged at 100%).
Waiting Time Charges:
Mercedes S-Class LWB: £20.00 Per 15 mins
Business Class 6 Seater Landjet: £24.00 Per 15 mins
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First Class Mocha 4 Seat Landjet: £25.00 Per 15 mins
First Class Maybach 4 Seat Landjet: £26.00 Per 15 mins
First Class Range Rover LWB: £30.00 Per 15 mins
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First Class Hermes 7 Seater Sprinter: £40.00 Per 15 mins
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Rolls Royce Ghost S1: £40.00 Per 15 mins
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Rolls Royce Ghost S2: £55.00 Per 15 mins
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Rolls Royce Ghost S3: £75.00 Per 15 mins
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Rolls Royce Phantom S1: £35.00 Per 15 mins
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Rolls Royce Phantom S2: £40.00 Per 15 mins
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Rolls Royce Phantom 8: £50.00 Per 15 mins
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Rolls Royce Cullinan: £65.00 Per 15 mins
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10. Cancellation, Our Liability & Booking Fee Policy
A non-refundable booking fee of £100 is required to secure all reservations. Payment of the booking fee confirms the booking and reserves the requested vehicle and chauffeur exclusively for the agreed date and time. The booking fee will be deducted from the final balance payable for the hire.
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The booking fee is strictly non-refundable under all circumstances, including but not limited to cancellations, amendments, rescheduling requests, or failure to attend the booked service. This applies to all vehicle categories without exception, as the reservation requires the vehicle and chauffeur to be removed from availability and other potential bookings to be declined.
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10.1 Standard Bookings
• More than 72 hours before the scheduled hire time: booking fee retained (£100).
• 24–72 hours before the scheduled hire time: 50% of the total booking price will be charged.
• 12–24 hours before the scheduled hire time: 75% of the total booking price will be charged.
• Less than 8 hours before the scheduled hire time, once the chauffeur is dispatched, or once the journey has commenced: 100% of the total booking price will be charged.
• Failure to attend the agreed pick-up location (“no-show”): 100% of the total booking price will be charged.
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10.2 Wedding Bookings
For wedding bookings, the booking fee / deposit is non-refundable. Cancellations made within 30 days of the scheduled hire date will be subject to full payment of the total booking price.
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10.3 Prestige Chauffeur Vehicles
For prestige vehicles including but not limited to Range Rover, Rolls-Royce Ghost, Mercedes-Maybach, Bentley Mulsanne, and Rolls-Royce Phantom:
• Amendments or cancellations up to 7 days prior to the scheduled hire time will result in the booking fee being retained.
• Cancellations made within 7 days of the scheduled hire time are 100% non-refundable.
Illness, Emergencies & Exceptional Circumstances
Cancellations made less than 8 hours prior to the scheduled hire time due to illness or emergency will be treated as standard late cancellations and the applicable charges will apply.
Refunds or rescheduling are not guaranteed. At our sole discretion, a credit voucher may be issued if valid supporting documentation (such as a medical certificate) is provided within 48 hours of the scheduled hire time.
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By confirming a booking and paying the booking fee, the client acknowledges and agrees to the above cancellation terms.
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10.4 Vehicle Substitution
While every effort will be made to provide the exact vehicle booked, the company reserves the right to substitute the booked vehicle with a similar or upgraded vehicle of equal or higher standard in the event of circumstances beyond our control. Such circumstances may include, but are not limited to, mechanical failure, vehicle damage, safety concerns, traffic incidents, or unforeseen operational issues.
In the event that a suitable like-for-like vehicle is unavailable, we reserve the right to provide the closest available alternative within our fleet or partner network to ensure the service can still be delivered.
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Vehicle substitutions do not constitute grounds for cancellation, refund, or compensation, provided that the replacement vehicle is of comparable or higher class and suitable for the booked service.
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Waiting Time & Client Delays
Clients are responsible for ensuring they are ready at the agreed pick-up time and location. Reasonable waiting time will be provided as outlined below.
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Standard Pick-Ups (Non-Airport):
A 15-minute complimentary waiting period is included from the scheduled pick-up time. After this period, waiting time may be charged at the applicable hourly rate, calculated in increments determined by the company.
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Airport Pick-Ups:
A 60-minute complimentary waiting period is provided from the actual flight landing time, allowing time for immigration, baggage collection, and customs clearance. After this period, waiting time will be charged at the applicable hourly rate.
If the client cannot be contacted, or fails to arrive within a reasonable period, the booking may be treated as a no-show, and the full booking price will remain payable.
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The company will make reasonable efforts to contact the client using the contact details provided at the time of booking. It is the client’s responsibility to ensure accurate contact information is supplied and that their phone is reachable at the time of the booking.
Extended waiting may be subject to driver availability and legal driving time regulations.
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Force Majeure & Uncontrollable Delays
The company shall not be held liable for any delay, disruption, or failure to perform the booked service where such delay or disruption arises from circumstances beyond our reasonable control. These circumstances include, but are not limited to, severe traffic congestion, road closures, accidents, adverse weather conditions, public demonstrations, strikes, flight delays, airport disruptions, acts of government, or other unforeseen events.
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While every reasonable effort will be made to plan routes carefully and allow sufficient travel time, journey times cannot be guaranteed due to variables outside the company’s control.
The company shall not be responsible for any losses, missed connections, missed flights, missed events, or consequential damages resulting from such delays.
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In the event that a service cannot be delivered due to circumstances covered under this clause, the company will make reasonable efforts to offer an alternative solution, however refunds or compensation will not be guaranteed.
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11. Non-Discrimination Policy
Anytime Chauffeurs operates a strict zero-tolerance policy against discrimination of any kind, including (but not limited to) discrimination based on race or ethnicity, gender or gender identity, age, disability, religion or belief, or sexual orientation.
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12. Complaints
We are committed to delivering excellent service. If you wish to provide feedback or make a complaint, please submit it in writing to: Anytime Chauffeurs, Covent Garden, London. Email: info@anytimechauffeurs.com. Tel: +44 (0)203 004 3179.