Terms & Conditions
Self Drive Hire
This Contract is only formed when we allow you to take possession of the keys to the Vehicle. We will not do so unless and until you come to collect a Vehicle from us (or where we deliver the Vehicle to you) and you provide the Required Documents. You will be required to agree to the Vehicle Condition Report and we are satisfied that you meet our rental criteria. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask by emailing us on book@anytimechauffeurs.co.uk
Data protection
By entering this rental agreement, the Hirer/Authorised Driver agrees that Anytime Chauffeurs can process and store their personal information in connection with this agreement, including data collected from the vehicle. Anytime Chauffeurs can use this information to analyze statistics, for market research, credit control, and to protect their assets.
Anytime Chauffeurs may need to share information with selected third parties for the performance of this contract, including:
Breakdown provider if the vehicle suffers a breakdown
Insurer if requested or if the driver is involved in an accident
The DVLA
If the Hirer/Authorised Driver breaks the terms of this agreement, Anytime Chauffeurs can pass information to credit-reference agencies, debt collectors, the police, or any other relevant organization. Anytime Chauffeurs can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share the driver's personal information with its members to prevent crime and protect their assets, as allowed under any applicable data protection legislation.
The Hirer/Authorised Driver acknowledges that the Hire Vehicle is fitted with a telematics tracking device which records data relating to the Hire Vehicle, including its location, speed, driving style, and vehicle faults (‘Telematics Data’). By signing this agreement, the Hirer/Authorised Driver consents to Anytime Chauffeurs using Telematics Data for the purposes of ensuring the safety and security of the Hire Vehicle, detecting and/or logistical purposes of the Lessor (including responding to road traffic incidents in which the Hire Vehicle may be involved) (a ‘Permitted Purpose’). Telematics Data will only be shared with other third parties in connection with a Permitted Purpose.
Identification and Documentation Required to Hire
The Hirer/Authorised Driver acknowledges that they will need to provide Anytime Chauffeurs with the following documentation:
A valid full UK driving license (with no more than 6 points and no DD, DR, BA convictions on the driving record)
National Insurance number
Valid passport – to be kept along with the security deposit
Proof of address – utility bill
Proof of employment and occupation – employment letter, payslip, job offer letter
Owner Liability & Acceptance (Penalties, fines and charges)
The Hirer/Authorised Driver hereby acknowledges that during the duration of this agreement, under section 66 of the Road Traffic Offenders Act 1988 and Schedule 6 of the Road Traffic Act 1991, and, Schedule 2 of the Road Traffic (Owner Liability) Regulations 1975, Schedule 2 of the Road Traffic (Owner Liability) Regulations 2000, they are liable as the owner of the Hire Vehicle for any offences, charges, or fines incurred during the hire period, including fixed penalty notices, parking charges, and locally levied congestion charges. The Hirer/Authorised Driver acknowledges that their liability shall extend to any other vehicle hired under the same agreement and to any period by which the original period of hire may be extended, on the terms and conditions set out herein. They understand they are liable to pay all penalties/fines related to late or non-payment of traffic offences. The Hirer understand that on demand there is an Administration Fee of 40.00 GBP which will apply for every transaction handled by Anytime Chauffeurs Ltd. The Hirer acknowledges that the 40.00 GBP Administration Fee is NOT part or full payment of the fine itself.
Own insurance
The Hirer/Authorised Driver hereby acknowledges that if they have indicated they want to provide their own insurance for the vehicle, then the following terms apply:
a) The Hirer is responsible for insuring the vehicle from the moment it is taken until the time it is returned to Anytime Chauffeurs. The vehicle must be insured to its full value against loss or damage (including windscreen damage) by accident, fire, or theft, under a comprehensive insurance policy with a reputable insurance company. The Hirer must supply Anytime Chauffeurs with full details and instruct the insurance company to note Anytime Chauffeurs' interest on the policy.
b) The Hirer authorises their insurer to communicate directly with Anytime Chauffeurs and provide any information Anytime Chauffeurs require. The Hirer also authorises Anytime Chauffeurs to take over any claim relating to the hired vehicle and to negotiate and settle it directly with the insurer.
c) The Hirer must not use or permit the vehicle to be used in breach of the insurance policy. If any money is paid under the policy that relates to the vehicle, the Hirer must ensure that the money is paid directly to Anytime Chauffeurs.
d) If the Hirer does not insure the vehicle comprehensively, and Anytime Chauffeurs suffer a loss as a result, the Hirer must compensate Anytime Chauffeurs for that loss.
e) If for any reason the amount received from the insurance company is less than the loss suffered by Anytime Chauffeurs, the Hirer must pay the difference.
f) Any claim arising from the hire period from any uninsured driver driving the vehicle will be met entirely by the Hirer without exception
e) The Hirer agrees to the following statement “I the Hirer have not had a proposal declined, a policy cancelled, or renewal refused or been required to pay an increased premium or had any special conditions imposed by any motor
insurer.
Security and Safety of our vehicle
The Hirer/Authorised Driver hereby acknowledges that they are responsible for the full value of the vehicle. They must lock the vehicle and correctly use any security devices supplied with the vehicle.
Deposits
The Hirer/Authorised Driver hereby acknowledges that in the event of damage, the security deposit will be held until the third-party insurers confirm in writing that they accept liability and that the excess is not required for the claim.
The Hirer/Authorised Driver understands that the hire vehicle can only be driven by the named hirers in this agreement. Any unauthorized person found driving the car will result in an automatic loss of the security deposit, the hire being cancelled with no refund, and a fine amounting to £10,000. The Hirer/Authorised Driver will be liable for any costs as above that may arise.
The Hirer/Authorised Driver understands that if they allow someone else to drive the vehicle and the vehicle is seized, they will be liable for an additional £1,000 if the vehicle is seized by the local authority/police. This also includes if the Hirer/Authorised Driver has driven the vehicle in a reckless and dangerous manner leading to its seizure under section 59.
Refunds
The Hirer/Authorised Driver hereby confirms that they would not be refunded for any unused days if the vehicle is returned early.
Overseas Travel
The Hirer/Authorised Driver hereby acknowledges that they do not have permission to take the vehicle out of the United Kingdom. Ireland is not part of the United Kingdom, and the hire vehicle is not to be taken to Northern Ireland, the Channel Islands, or the Isle of Wight.
Fuel
The Hirer/Authorised Driver understands that they must return the hire vehicle with the same level of fuel that was in the vehicle at the start of the rental. Any missing fuel will be charged at £2.00 per litre regardless of the pump price. The Hirer/Authorised Driver must ensure the correct fuel is used. In the event the wrong grade/type of fuel is put into the vehicle, the Hirer/Authorised Driver will be liable for any costs incurred by Anytime Chauffeurs, including recovery of the vehicle, draining the tank, and rectifying any subsequent damage. The Hirer/Authorised Driver understands they will be liable for a loss of rent to Anytime Chauffeurs of £65.00 per day while the vehicle is undergoing repairs.
Repairs to Vehicle
The Hirer/Authorised Driver hereby acknowledges that they must notify Anytime Chauffeurs if the vehicle develops any faults. They must not attempt to repair the vehicle without written permission from Anytime Chauffeurs.
Smoking
The Hirer/Authorised Driver acknowledges that they are strictly prohibited from smoking in the hire vehicle. They understand that if any evidence of smoking is found in the vehicle, they will be subject to a Smoke Cleaning Fee of £250.00.
Late Returns
The Hirer/Authorised Driver understands that there is a 29-minute grace period for returning the vehicle. If the car is returned outside of this period, a full day's rental charge will be payable. If the vehicle is returned more than 1 hour late, they will be charged at twice the full day rate for each additional day.
Accidents
In the event of an accident, the Hirer/Authorised Driver must:
Not admit liability to the third party
Notify Anytime Chauffeurs immediately by calling 020 3004 3179
Report the incident to the police
Obtain the names and addresses of everyone involved, including witnesses
Describe the situation as fully as possible when asked to do so by the police and Anytime Chauffeurs
Ensure the hire vehicle is secure
Assist Anytime Chauffeurs and the insurance company in any legal proceedings
The Hirer/Authorised Driver understands that their liability for the loss of the vehicle will not be reduced in cases of gross negligence. Examples of gross negligence include, but are not limited to:
Striking overheads or overhanging objects
Driving into a barrier that is too low for the vehicle to pass beneath
Driving into a barrier in a car park before it fully opens
Driving on a road in poor condition without due care, resulting in damage to the undercarriage
Driving on a beach causing damage from salt water or sand
Driving through flooded roads causing damage to the vehicle
Misfuelling or ignoring a warning light
Fitting unauthorized objects to the vehicle
Damage caused from leaving the windows open
Damage to Vehicle
Any minor damage to the Vehicle is listed below in the Light Damage Schedule is classified as “Light Damage”. Examples of Light Damage include small scratches, chips or dents to any part of the Vehicle. If not stated below this would be classified as Serious Damage. Anytime Chauffeurs would provide an estimate from their approved authorised provider which I the Hirer am responsible for in the event of damage to the Hire Vehicle.
Component Group
Type / Condition
Component
Price
Accessories
Damaged/ Missing/ Broken
Handbook Pack
SD CARD
Compressor
Tyre Foam
Floor Mats
First Aid Kid
Key Tag
Manufacturer Cost
Keys
Damaged/ Missing/ Broken
Vehicle Ignition Key
Manufacturer Cost plus £250.00 if damaged
If Lost £1500.00
Panels
Repair and Refinished – To repair scratch and small dents (5cm diameter max)
Front Bumper, Door Mirror Cover, Rear Bumper, Quarter Panel, Door, Wing Repair
£400 Per Panel
Plus £TBC Per Day Off Road Charge.
Panels
Replace
Front Bumper, Door Mirror Cover, Rear Bumper, Quarter Panel, Door, Wing Repair
Manufacturer Cost
Plus £TBC Per Day Off Road Charge.
Alloys
Cosmetic Repair
Alloy
£140 Per Alloy
Alloys
Replacement
Alloy
Manufacturer Cost
Tyre
Damage / Replacement
Tyre
Manufacturer Cost
Windscreen
Replace / Repair
Front or Rear Windscreen
Manufacturer Cost
The Hirer/Authorised Driver hereby acknowledges that they will be liable for the charges listed above if the vehicle is damaged during the hire period. They understand that Anytime Chauffeurs will carry out these repairs at their approved repair shops.
Responsibility of the Hirer
The Hirer/ Authorised Driver hereby acknowledges that they have a responsibility to
1. check daily, engine oil level, water level in radiator, coolant, washers and wipers, lights, wheel nuts, brake fluid level and condition of tyres;
2. keep the Vehicle and its accessories in its possession and free from legal process or lien and when not in use adequately protected and secured; and
3. at our reasonable request, make the Vehicle available for inspection, service or repair work.
Use of Vehicle
The Hirer/ Authorised Driver hereby acknowledges that they will:
1. Ensure that any driver(s) using the Vehicle(s) during the Rental Period are approved by us and hold a valid full current licence for the type and use of Vehicle and are duly permitted and insured under the insurance policy; treat the Vehicle with all due care and respect;
2. Ensure that the Vehicle will not be used for re-hire;
3. Ensure that the Vehicle will not be used for the carriage of passengers for hire or reward;
4. Ensure that the Vehicle will not be used for any illegal purpose or in contravention of any legislation affecting you, the Driver, the Vehicle or its use;
5. Ensure that the Vehicle will not be used by any person under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, other illegal drugs or any other substance (whether legal or illegal) that is either unlawful to use or drive under the influence, or which otherwise is liable to impair that person’s driving ability;
6. Ensure that the Vehicle will not be used to carry more passengers than is recommended by the Vehicle’s manufacturer;
7. Ensure that the Vehicle will not be used to give driving lessons;
8. Ensure that the Vehicle will not be used for off road use, on gravel roads or roads that are unfit for motor vehicles or where the surface or condition of it involves risks for the tyres or for the underside of the Vehicle or for the Vehicle itself, such as beaches, forest paths, mountains, etc.;
9. Ensure that the Vehicle will not be used to push or tow another vehicle or trailer (except where the Vehicle is already fitted with a tow-bar when the maximum load stated and must not be exceeded);
10. Ensure that the Vehicle will not be used to carry flammable and/or dangerous or hazardous substances, toxic, harmful and/or radioactive products or those that infringe applicable local laws and regulations, or to transport goods with a weight, quantity and/or volume in excess of what is recommended by the Vehicle’s manufacturer and all other applicable laws and regulations (all liquids must be carried in secure containers);
11. Ensure that the Vehicle will not be used for racing, off-roading, reliability trials, speed testing or to take part in rallies, contests, or trials, wherever they are located, official or not;
12. Ensure that the Vehicle will not be used to transport live animals outside of a pet carrier (with the exception of Assistance Dogs, subject to our prior written consent);
13. Ensure that only the named drivers in this agreement are driving the vehicle, you must not let someone else use the vehicle.
Excess wear and tear
The Hirer/Authorised Driver hereby acknowledges that any damages to the vehicle, including excessive wear on the tyres and clutch found upon return inspection, will be charged. They understand that if they deliberately cause damage to or loss of the vehicle, they will be responsible for paying the cost of repairs and off-road charges. In more serious incidents, they may be liable to pay for the full cost of the vehicle, even if it was insured at the time.
Zero-Tolerance Policy
The Hirer/Authorised Driver hereby acknowledges that during the duration of this agreement, there is a zero-tolerance policy towards speeding and reckless driving. In the interest of vehicle safety and public welfare, any instance of speeding or reckless driving will result in the immediate termination of the hire agreement. Additionally, there is a strict zero-tolerance policy concerning drug and drink driving. Any evidence of impairment due to drugs or alcohol while operating the vehicle will also result in immediate termination of the hire agreement. The vehicle will be remotely switched off and recovered without further notice. The security deposit will be forfeited, and the Hirer/Authorised Driver’s details will be reported to the BVRLA database, which may affect their ability to hire vehicles in the future.
Vehicle Condition
The Hirer/Authorised Driver hereby confirms that the vehicle condition outlined in ‘2.0 Vehicle Condition Report’ accurately represents the current state of the vehicle. The Hirer/Authorised Driver has thoroughly inspected the vehicle and confirms that there are no undisclosed damages or missing items beyond those noted in the vehicle condition section. The Hirer/Authorised Driver fully understands that they are solely responsible for any damage sustained by the vehicle during the rental period. Furthermore, they acknowledge that while the vehicle is undergoing repairs in the garage, they are liable for off-road charges. These charges are intended to cover the loss of revenue incurred by Anytime Chauffeurs during the vehicle's downtime.
Liability of Vehicle
The Hirer acknowledges and agrees that they are fully liable for any loss, damage or theft of the vehicle during the rental period, regardless of cause, and are responsible for covering the full value of the vehicle, including but not limited to, repairs, replacement, and any associated costs. This liability applies even if the Hirer has taken out a fully comprehensive insurance.
